Support

MAi Cards help · We usually reply within a few business days

Need help with your second memory — the app, your account, or VIP? Reach us here.

Contact

Please include your account email (if you signed in), device type (iPhone / Android), app version if you know it, and a short description. Screenshots help.

Guest vs signed-in

You can use MAi Cards as a guest without email. Guest data lives on our servers, but if you never “save your account” and lose the device session, recovery may be impossible.
Sign in with email one-time code, Google, or Apple (no passwords) so you can get back into the same memory later.

Subscriptions & restore

VIP is purchased through the Apple App Store or Google Play (not a separate card form inside the app).
VIP increases your daily AI allowance. Saving cards is never blocked when free AI budget runs out.
Cancel or change auto-renewal in store account settings (Apple: Settings → Apple ID → Subscriptions; Google: Play Store → Payments & subscriptions). Deleting the app does not cancel billing.
After reinstall, use Restore purchases in Settings.

Your cards & privacy

Edit or delete cards in the app (delete goes to Trash first; “Delete forever” is permanent).
Voice is transcribed by a named cloud provider; details are in the Privacy Policy.
For full account / data deletion, email support from your account address with the subject Delete my account until in-app deletion ships.

Legal

App Store / Play listing

This page is the public support URL for store listings. Product site: mai-cards.com.