Support
Need help with your second memory — the mobile app, the web app at app.mai-cards.com, your account, or VIP? Reach us here.
Contact
Email: support@mai-cards.com
Please include your account email (if you signed in), device type (iPhone / Android), app version if you know it, and a short description. Screenshots help.
Guest vs signed-in
- You can use MAi Cards as a guest without email. Guest data lives on our servers, but if you never “save your account” and lose the device session, recovery may be impossible.
- The web app offers email one-time code sign-in; Google and Apple sign-in are available in the mobile app only. There are no MAi Cards passwords to remember.
Subscriptions & restore
- VIP is purchased through the Apple App Store or Google Play in the mobile app. The web app can show your existing VIP status, but does not sell or restore subscriptions.
- VIP increases your daily AI allowance. Saving cards is never blocked when free AI budget runs out.
- Cancel or change auto-renewal in store account settings (Apple: Settings → Apple ID → Subscriptions; Google: Play Store → Payments & subscriptions). Deleting the app does not cancel billing.
- After reinstall, use Restore purchases in Settings.
Your cards & privacy
- Edit or delete cards in the app (delete goes to Trash first; “Delete forever” is permanent).
- Voice is available in the mobile app, not the web app; it is transcribed by a named cloud provider as described in the Privacy Policy.
- For full account / data deletion, use Settings in the mobile or web app. A saved account has a 30-day recovery period after deletion is requested; guest data is erased immediately. If you cannot access the app, email support from your account address with the subject Delete my account.
Legal
App Store / Play listing
This page is the public support URL for store listings. Product site: mai-cards.com.